szolgáltatásszintet

szolgáltatásszintet is the Hungarian term for service level. It refers to a formal agreement or understanding between a service provider and a customer that defines the level of service expected from the provider. This agreement typically outlines specific metrics that will be used to measure the service's performance, the responsibilities of both parties, and the remedies or penalties in case the agreed-upon service levels are not met.

Key components often found in a szolgáltatásszintet include availability, response time, resolution time, and performance targets. For example, a szolgáltatásszintet for an IT service might specify that the system must be available 99.9% of the time and that critical issues must be resolved within 4 hours. The purpose of a szolgáltatásszintet is to ensure clarity, manage expectations, and provide a framework for evaluating the quality and reliability of a service. It is a crucial document in business relationships, particularly in areas like IT, telecommunications, and customer support.