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sportelli

Sportello is an Italian term that denotes either a hinged door or panel, such as a cabinet door or an appliance flap, and, more commonly, a service counter or window at a business or public institution. The plural sportelli refers to multiple such counters or openings.

In everyday language, sportello commonly refers to a physical opening or door on furniture, vehicles, or appliances.

Within public administration and commerce, sportelli are organized to manage demand efficiently, sometimes arranged as a

With digital transformation, the idea of a sportello extends to virtual forms. A sportello virtuale or online

In
commercial
and
administrative
contexts,
it
denotes
the
service
counter
where
customers
are
served,
for
example
at
banks,
post
offices,
or
municipal
offices.
A
facility
may
have
several
sportelli,
each
handling
different
services.
Common
variants
include
sportello
bancomat
(ATM),
sportello
informativo
(information
desk),
and
sportello
contabile
(cash
desk)
in
some
institutions.
“sportello
unico”
or
one-stop
desk
that
centralizes
access
to
multiple
services,
such
as
permits,
licensing,
or
registrations.
The
concept
emphasizes
a
defined
point
of
contact
for
customers
seeking
assistance
or
performing
transactions.
service
portal
replicates
the
counter
experience
remotely,
allowing
users
to
access
services
via
web
or
mobile
platforms.
The
term
remains
centered
on
the
interaction
point
between
a
customer
and
an
organization,
whether
the
exchange
occurs
face-to-face
at
a
counter
or
remotely
through
digital
channels.