konsumenttjänstlag

Konsumenttjänstlagen (KTL) is a Swedish consumer law that regulates the provision of services to consumers. Enacted to protect consumers' rights and ensure fair treatment, the law sets out obligations for service providers and rights for consumers. Key provisions include requirements for service providers to provide clear information about services, maintain quality standards, and offer remedies when services fail to meet expectations. Consumers have the right to expect services to be performed correctly, receive adequate information, and be compensated for defects or inadequate service. The law also outlines mechanisms for resolving disputes, such as mediation and complaints handling, and provides avenues for legal action if necessary. It applies to a wide range of services, from repairs and maintenance to consulting and professional services, aiming to promote consumer confidence and fair business practices in the service sector.