hätäkeskusoperaattoriksi
Hätäkeskusoperaattori is a Finnish term referring to an emergency dispatcher or call taker. These professionals are the first point of contact for individuals requiring emergency assistance in Finland. They work in hätäkeskukset (emergency response centers) which serve as the central hubs for all emergency calls, including police, ambulance, and fire services.
When a person calls the emergency number 112 in Finland, it is a hätäkeskusoperaattori who answers. Their
The hätäkeskusoperaattori must remain calm and efficient under pressure, as delays or misunderstandings can have serious
The role requires strong communication skills, the ability to multitask, and a thorough understanding of emergency