dargebotene

Dargebotene Hilfe is a Swiss nationwide crisis helpline that provides confidential emotional support and suicide-prevention services to people in distress, available around the clock. The service is designed to be free of charge and accessible to anyone in Switzerland, including youths and adults, regardless of background. It is a joint project of the Swiss Protestant and Catholic churches and is supported by partner organizations and public funding. The helpline is staffed largely by trained volunteers who work under the supervision of mental health professionals.

In addition to telephone support, Dargebotene Hilfe offers online chat and other digital channels to reach people who prefer written communication. Counselors prioritize active listening, empathetic support, and safety planning, and they can refer callers to local services if further help is needed. In situations of immediate danger, counselors will advise contacting emergency services.

History and scope: Dargebotene Hilfe developed in the early 2000s as a nationwide collaboration between church networks and other partners and has since expanded to multi-channel crisis support across Switzerland. The organization emphasizes accessibility, anonymity, and non-judgmental listening as core principles.

Impact and role: The service is regarded as a key component of Switzerland’s mental health crisis response, complementing professional services and healthcare providers. It relies on volunteers, donations, and partnerships to sustain its operations and outreach.