Oncalltjänstgöring

Oncalltjänstgöring, often shortened to "on-call," refers to a work arrangement where an employee is available to be contacted and respond to urgent issues or requests outside of their regular working hours. This duty is typically assigned on a rotating basis among a team of professionals, such as IT support, medical staff, or engineers. The primary purpose of on-call is to ensure continuous operational support and prompt resolution of critical problems that may arise unexpectedly.

When an on-call employee is alerted, they are expected to assess the situation, provide immediate assistance if possible, or escalate the issue to the appropriate personnel. The specific responsibilities and response times are usually defined in company policies or service level agreements. Compensation for on-call duties can vary, often including a base retainer fee for being available, in addition to extra pay for actual work performed during the on-call period. This system helps maintain service continuity and customer satisfaction by addressing emergencies efficiently, regardless of the time of day.