Kaugmüügilepingute

Kaugmüügilepingud refer to contracts concluded between a seller and a consumer under an organized distance selling scheme, without their simultaneous physical presence. This definition typically applies when the seller uses pre-arranged means of distance communication to offer goods or services. Common examples of such means include the internet, telephone, mail order catalogs, and television.

The key characteristic of a kaugmüügileping is the absence of face-to-face interaction at the time of the contract's formation. The consumer makes their purchasing decision based on information provided remotely by the seller. This distance element necessitates specific consumer protection measures to ensure fairness and transparency.

In many jurisdictions, kaugmüügilepingud are subject to special regulations designed to safeguard consumers. These regulations often stipulate that sellers must provide consumers with clear and comprehensive information before the contract is concluded. This information typically includes details about the seller, the main characteristics of the goods or services, the total price, delivery costs, and the consumer's right of withdrawal.

A significant consumer right associated with kaugmüügilepingud is the right of withdrawal, often referred to as a cooling-off period. This allows consumers to cancel the contract within a specified timeframe, usually 14 days, without needing to provide a reason and without incurring penalties. This right serves as a crucial safeguard, giving consumers an opportunity to reconsider their purchase after receiving the goods or more detailed information. The exercise of this right usually requires the consumer to notify the seller in writing.