Hätäkeskustoiminta

Hätäkeskustoiminta refers to the operations of emergency response centers in Finland. These centers are responsible for receiving and handling emergency calls, primarily through the nationwide emergency number 112. When a person dials 112 in Finland, their call is directed to one of the hätäkeskus units.

The primary function of a hätäkeskus operator is to assess the urgency and nature of the situation presented by the caller. This involves gathering essential information such as the location of the emergency, the type of incident, and the number of people involved or injured. Based on this assessment, the operator dispatches the appropriate emergency services, which may include the police, ambulance, fire department, or social services.

Hätäkeskustoiminta ensures that emergency resources are allocated efficiently and effectively to those in need. The centers operate 24 hours a day, seven days a week, and are equipped to handle a high volume of calls. They play a crucial role in public safety by acting as the initial point of contact for all emergency situations, coordinating the response of various rescue authorities to minimize harm and provide timely assistance. The operators are trained to remain calm under pressure and to provide guidance to callers while waiting for help to arrive.