Garantieansprüchen

Garantieansprüchen refer to claims made by a consumer against a seller or manufacturer based on a voluntary guarantee. A guarantee is a promise, often made in writing, that a product will function as expected for a specific period and that defects will be rectified. This is distinct from statutory warranty rights, which are legally mandated.

To exercise a Garantieanspruch, the consumer typically needs to prove the existence of the guarantee, for example, by presenting the guarantee document or receipt. The claim must usually be made within the stated guarantee period. The specific conditions and remedies offered under the guarantee, such as repair, replacement, or refund, are defined by the guarantor.

The guarantor, which can be the seller, manufacturer, or a third party, is obligated to fulfill the terms of the guarantee. If the guarantor fails to do so, the consumer can pursue further action to enforce their rights. It's important for consumers to read the terms and conditions of any guarantee carefully to understand their rights and obligations. While a guarantee is voluntary, it provides an additional layer of assurance beyond legal minimums.