kütid
Køtid, or waiting time, is the period a person spends before receiving a service after arriving at a service point or joining a queue. The term is used in Danish and Norwegian contexts and can refer to physical lines in shops, clinics, and government offices as well as to digital queues for online services or call centers.
In queuing theory, køtid is analyzed with models that relate arrival rate (how many customers come per
Factors include arrival patterns, service capacity, number of servers, queue discipline (first-in, first-out is common), and
Strategies to reduce køtid include adding service channels or staff, implementing appointment or ticketing systems, using
In practice, køtid affects customer satisfaction, loyalty, and operational efficiency. Reducing wait times is a priority