UXarbetet

UXarbetet, in Swedish contexts, refers to the discipline and routine of creating and improving user experiences for digital products and services. The goal is to produce interfaces that are useful, usable, accessible and desirable, across devices and contexts. It encompasses research, design, testing, and evaluation, and often spans strategy, content, and development.

Typical activities include user research to uncover needs and context, creating personas and journey maps, designing information architecture and interactions, prototyping and visual design, and conducting usability and accessibility testing. The work is typically iterative, involving stakeholders from product management and development as well as designers and researchers to ensure user needs guide decisions.

Key roles commonly involved are UX designers, user researchers, information architects, interaction designers, content strategists, and developers, with product managers coordinating priorities. Methods and tools used include interviews, surveys, diary studies, card sorting, tree testing, heuristic evaluations, usability tests, wireframes, interactive prototypes, and accessibility checks.

Outcomes of effective UXarbetet include higher user satisfaction and engagement, reduced errors and support costs, improved conversion and task success, and better accessibility compliance. Practices are often aligned with human-centered design, design thinking, and standards such as ISO 9241-210 and WCAG, with organizations developing internal guidelines and processes to integrate UX work into agile or waterfall workflows.