Anlaufstelle

Anlaufstelle is a German noun meaning point of contact or first point of contact. It refers to a place, service, or person within an organization or public system that serves as the initial contact for information, guidance, or assistance and often directs the caller or visitor to appropriate further services.

Etymology: The word combines Anlauf (start, approach) and Stelle (place, position). It has historically described a location where people first seek help or information.

Usage: The term is used across sectors such as public administration, social services, healthcare, education, and nonprofit organizations. An Anlaufstelle may be a physical desk, a help line, or an online portal. It implies responsibility to assess needs, provide basic information, and link to specialised services or case management.

Examples: In municipalities, Anlaufstelle für Flüchtlinge or Anlaufstelle für Opfer refers to a reception or guidance office offering initial reception and referrals. In welfare agencies, it designates the front desk that handles inquiries and directs clients to counseling or support programs.

Differences: It is not a specific program but a description of a contact point. Some institutions use more specialized terms like Kundencenter or Informationsstelle, but Anlaufstelle emphasizes the initial aid and referral role.

See also: information desk, helpline, front desk, customer service, referral, case management.

Caution: The term is culturally and linguistically tied to German-speaking contexts; equivalent terms vary in other languages.